Cancellation Policy
We do our best to process your orders the moment we receive them. Due to this fact, it is sometimes very difficult to cancel an order. Cancelled orders will be subject to a $10 cancellation fee. If the order has already been delivered, it is impossible to cancel and the full charge will apply.

Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single flower arrangements, such as an all rose bouquet, we will make every effort to match the flower type but may substitute another color. Please indicate if for any reason this is not acceptable.

With regards to gift or gourmet baskets, minor substitutions of certain items may be necessary in order to expedite your order. We will always make every effort to match the original theme and value of the original items. Please indicate if for any reason this is not acceptable.

General Policies

We may find it necessary to call the recipient to schedule a delivery.

For business deliveries, if the recipient is not at work or the business is not accepting deliveries, delivery will be attempted the next business day. Re-delivery fee may apply in this case.

For residential deliveries, if the recipient is not at home or otherwise unavailable, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return.

If you have any questions, concerns, complaints, or just want to say thank you, feel free to call us at our store at any time. Our standard store hours are Monday thru Friday 9 AM to 6 PM, with Saturday hours from 10 AM to 4 PM. Our toll free phone number is (866) 405-9555, and our local phone number is (312) 302-9900. Thank you for your attention to our policies.

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Our shop serves the following areas in Illinois:
Addison, Alsip, Arlington Heights, Bannockburn, Bedford Park, Bellwood, Bensenville, Berkley, Berwyn, Beverly, Bloomingdale, Blue Island, Broadview, Brookfield, Buffalo Grove, Burbank, Carol Stream, Chicago, Chicago Ridge, Cicero, Clarendon Hills, Countryside, Darien, Deerfield, Des Plaines, Downers Grove, Elk Grove, Elmhurst, Elmwood Park, Evanston, Evergreen Park, Forest Park, Forest View, Franklin Park, Glen Ellyn, Glencoe, Glendale Heights, Glenview, Golf, Hanover Park, Harwood Heights, Highland Park, Highwood, Hillside, Hinsdale, Hodgkins, Hoffman Estates, Hometown, Indianhead Park, Inverness, Itasca, Kenilworth, LaGrange, LaGrange Park, Lake Bluff, Lake Forest, Lincolnshire, Lincolnwood, Lisle, Lombard, Lyons, Maywood, McCook, Medinah, Melrose Park, Morton Grove, Mount Prospect, Niles, Norridge, North Riverside, Northbrook, Northfield, Northlake, Oak Park, Oakbrook, Oakbrook Terrace, Oaklawn, Palatine, Park Ridge, Prospect Heights, River Forest, River Grove, Riverside, Rolling Meadows, Roselle, Rosemont, Schaumburg, Schiller Park, Skokie, Stone Park, Streamwood, Summit, Villa Park, Westchester, Western Springs, Westmont, Wheaton, Wheeling, Willmette, Winfield, Winnetka, Woodale, Woodridge.

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Our shop is open from 9:00 a.m. to 6:00 p.m., Monday through Friday and from 10:00 a.m. to 4:00 p.m. on Saturday and Sunday.



To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

Our shop will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

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We specialize in the following services:

• Large inventory of fresh flowers
• Tropicals
• Plants
• European/dish gardens
• Contemporary and traditional arrangements
• High-style floral arrangements
• Silk arrangements
• Dried floral arrangements
• Weddings
• Funeral designs
• Extensive gift line
• Gourmet and fruit baskets
• Gift baskets
• Greeting cards
• Candles

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If you have any questions or need more information, call us directly at (866) 405-9555. We're always here to serve you and make your flower-sending experience a pleasure.

Marcel Florist inc.
680 N. Lake Shore Dr. #104
Chicago, IL 60611

Delivery Policies

For the convenience of our customers, we have designed several different delivery options. Please carefully review the following choices before placing your order.

Funeral Service Delivery
Please note that these delivery policies do not apply to funeral orders. Orders being delivered to funeral homes or churches are delivered at the time required for the service. Funeral orders are subject to our standard delivery rate.

Standard Delivery
Our standard delivery rates start at $12.00 and vary according to zip code. Our delivery policy is to complete business deliveries before residential deliveries. This allows us to do our best to ensure that all of our business deliveries are completed during business hours. If the recipient is not available at the time we attempt delivery, our delivery staff will determine the best course of action. When placing an order, we ask that any helpful information be put under “Special Instructions” (i.e. “can be left with doorman”). Our deliveries are routed according to area, and as such we cannot offer timed deliveries on standard delivery. For more information on timed deliveries, please see our other options below. Information about the status of a delivery will not be available until the next business day. Please consider your order delivered on the day requested unless otherwise notified by a member of our staff.

Priority Delivery
Our priority delivery upgrade starts at $25.00 in addition to our base delivery charge and may vary according to your needs and the delivery area. This service entails priority status given to your order and personal tracking by a member of our staff. Our priority delivery service offers you the choice of having your order delivered either before 11:00 A.M., after 5:00 P.M., or within two hours of order placement. The priority delivery upgrade is not a time-specific delivery. We request at least two hours advance notice when placing priority delivery orders. Please note that the priority delivery upgrade may not be available on all orders or in all delivery areas.

Rush Delivery
Our rush delivery service offers you three choices based on your specific needs: Fast, Faster, and Fastest. The charges for these services are, respectively, $10.00, $15.00, and $20.00, in addition to our base delivery fee. This service is designed for customers who need to get an order out quickly, but do not need all the services offered with our Priority Delivery. The option that is best for you (fast, faster, or fastest) will be up to you and how quickly you need your order to go out. This service entails that we will begin processing your order immediately upon its receipt. No advance notice is needed when placing rush delivery orders. Please note that this service may not be available on all orders or in all delivery areas.

Timed Delivery
Our timed delivery service is $20.00 in addition to our base delivery fee. This service was designed for customers who need to have their order delivered by a specific time. This delivery upgrade offers you the choice of having your order delivered between 11:00 A.M. and 1:00 P.M., between 1:00 P.M. and 3:00 P.M., or between 3:00 P.M. and 5:00 P.M. Timed delivery orders must be placed on the business day prior to the date of delivery. Please note that this service is not available on all orders or in all delivery areas.

Same Day Delivery
We offer same day delivery on all orders placed before 4 PM in the recipient’s time zone. It may be necessary for us to charge an additional rush delivery fee for orders placed late in the day.

Re-Delivery Policy
Incorrect address information given at the time of the order or changes to the address after the order has been placed will result in a re-delivery charge equal to the original delivery charge.

International Deliveries
Due to time zone differences, we ask that orders being placed for outside of the country by placed at least 48 hours in advance.

Special Requests
We do our best every day to accommodate the needs of all our customers. If you have a special request that falls outside of our policies, feel free to call and talk to one of our customer service associates…we will do our best to help!

Delivery Guarantee
We will always do everything in our power to ensure that deliveries are placed in a prompt and timely fashion. However, due to unpredictable outside factors, this may not always be possible. If you have a question or concern, please call our store at (866) 405-9555 to speak with a member of our staff.

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Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

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This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

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