Cancellation Policy
We do our best to process your orders the moment we receive them. Due to this fact, it is sometimes very difficult to cancel an order. Cancelled orders will be subject to a $10 cancellation fee. If the order has already been delivered, it is impossible to cancel and the full charge will apply.

Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single flower arrangements, such as an all rose bouquet, we will make every effort to match the flower type but may substitute another color. Please indicate if for any reason this is not acceptable.

With regards to gift or gourmet baskets, minor substitutions of certain items may be necessary in order to expedite your order. We will always make every effort to match the original theme and value of the original items. Please indicate if for any reason this is not acceptable.

General Policies

We may find it necessary to call the recipient to schedule a delivery.

For business deliveries, if the recipient is not at work or the business is not accepting deliveries, delivery will be attempted the next business day. Re-delivery fee may apply in this case.

For residential deliveries, if the recipient is not at home or otherwise unavailable, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return.

If you have any questions, concerns, complaints, or just want to say thank you, feel free to call us at our store at any time. Our standard store hours are Monday thru Friday 9 AM to 6 PM, with Saturday hours from 10 AM to 4 PM. Our toll free phone number is (866) 405-9555, and our local phone number is (312) 302-9900. Thank you for your attention to our policies.

Our shop serves the following areas in Illinois:
Addison, Alsip, Arlington Heights, Bannockburn, Bedford Park, Bellwood, Bensenville, Berkley, Berwyn, Beverly, Bloomingdale, Blue Island, Broadview, Brookfield, Buffalo Grove, Burbank, Carol Stream, Chicago, Chicago Ridge, Cicero, Clarendon Hills, Countryside, Darien, Deerfield, Des Plaines, Downers Grove, Elk Grove, Elmhurst, Elmwood Park, Evanston, Evergreen Park, Forest Park, Forest View, Franklin Park, Glen Ellyn, Glencoe, Glendale Heights, Glenview, Golf, Hanover Park, Harwood Heights, Highland Park, Highwood, Hillside, Hinsdale, Hodgkins, Hoffman Estates, Hometown, Indianhead Park, Inverness, Itasca, Kenilworth, LaGrange, LaGrange Park, Lake Bluff, Lake Forest, Lincolnshire, Lincolnwood, Lisle, Lombard, Lyons, Maywood, McCook, Medinah, Melrose Park, Morton Grove, Mount Prospect, Niles, Norridge, North Riverside, Northbrook, Northfield, Northlake, Oak Park, Oakbrook, Oakbrook Terrace, Oaklawn, Palatine, Park Ridge, Prospect Heights, River Forest, River Grove, Riverside, Rolling Meadows, Roselle, Rosemont, Schaumburg, Schiller Park, Skokie, Stone Park, Streamwood, Summit, Villa Park, Westchester, Western Springs, Westmont, Wheaton, Wheeling, Willmette, Winfield, Winnetka, Woodale, Woodridge.

Our shop is open from 9:00 a.m. to 6:00 p.m., Monday through Friday and from 10:00 a.m. to 4:00 p.m. on Saturday and Sunday.

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

Our shop will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

We specialize in the following services:

• Large inventory of fresh flowers
• Tropicals
• Plants
• European/dish gardens
• Contemporary and traditional arrangements
• High-style floral arrangements
• Silk arrangements
• Dried floral arrangements
• Weddings
• Funeral designs
• Extensive gift line
• Gourmet and fruit baskets
• Gift baskets
• Greeting cards
• Candles

If you have any questions or need more information, call us directly at (866) 405-9555. We're always here to serve you and make your flower-sending experience a pleasure.

Marcel Florist inc.
680 N. Lake Shore Dr. #104
Chicago, IL 60611

Delivery Policies

For the convenience of our customers, we have designed several different delivery options. Please carefully review the following choices before placing your order.

Standard Delivery
Our standard delivery rates start at $12.00 and vary according to zip code. Our delivery policy is to complete business deliveries before residential deliveries. This allows us to do our best to ensure that all of our business deliveries are completed within standard business hours. If the recipient is not available at the time we attempt delivery, our delivery staff will determine the best course of action. When placing an order, we ask that any helpful information be put under “Special Instructions” (i.e. “can be left with doorman”). Our deliveries are routed according to area, and as such we cannot offer timed deliveries on standard delivery. For more information on timed deliveries, please see our other options below. Information about the status of a delivery will not be available until the next business day. Please consider your order delivered on the day requested unless otherwise notified by a member of our staff.

Priority Delivery
Our priority delivery rates start at $23.00 and vary according to zip code. This service entails priority status given to your order, personal tracking by a member of our staff, as well as personal confirmation of delivery. We will call you within minutes of receiving delivery confirmation. Time of delivery and the full name of the person who signed for the delivery will be available at this time. We request at least two hours notice when placing priority delivery orders. Please note this service may not be available on all orders.

Rush Delivery
Our rush delivery rates start at $13.00 and vary according to zip code. This service is designed for customers who need to get an order out quickly, but do not need all the services offered with our Priority Delivery. This service guarantees that we will begin processing your order immediately upon its receipt. No advance notice is needed when placing rush delivery orders. Please note this service may not be available on all orders.

Timed Delivery
Our timed delivery rates start at $13.00 and vary according to zip code. This service is designed for customers who need to have their order delivered at or by a specific time, but do not need all the features offered with our Priority Delivery. Timed delivery orders must be placed at least the day before the order is to be delivered. Please note this service may not be available on all orders.

Funeral Service Delivery
Please note that these delivery policies do not apply to funeral orders. Orders being delivered to funeral homes or churches are delivered at the time required for the service. These orders will be subject to our standard delivery rate.

Same Day Delivery
We offer same day delivery on all orders placed before 4 PM in the recipient’s time zone. It may be necessary for us to charge an additional rush delivery fee for orders placed late in the day. Please be aware that for orders being delivered on peak days, such as Valentine’s Day, same day delivery will be attempted but cannot be guaranteed.

Re-Delivery Policy
Incorrect address information given at the time of the order or changes to the address after the order has been placed will result in a re-delivery charge equal to the original delivery charge.

International Deliveries
Due to time zone differences, we ask that orders being placed for outside of the country by placed at least 48 hours in advance.

Special Requests
We do our best every day to accommodate the needs of all our customers. If you have a special request that falls outside of our policies, feel free to call and talk to one of our customer service associates…we will do our best to help!

Delivery Guarantee
We will always do everything in our power to ensure that deliveries are placed in a prompt and timely fashion. However, due to unpredictable outside factors, this may not always be possible. If you have a question or concern, please call our store at (866) 405-9555 to speak with a member of our staff.