CARTMY ACCOUNT
541 N Fairbanks Ct. Chicago, IL 60611
(312)755-9900
(866)405-9555

ABOUT US

Marcel Florist Inc.
ADDRESS
541 N Fairbanks Ct.
 
Chicago
 
IL 60611
PHONE
(312) 755-9900
 
(866) 405-9555
EMAIL

 

Marcel Florist Inc Is Your Local Downtown Chicago Florist. Send Flowers To Chicago From Anywhere In The World!

100,000 Flower Arrangements Delivered To Happy Recipients In The Chicago Area.  Our Clients Include U.S. Presidents, (Current & Past) Members of the Political Ruling Class, (From Both Sides Of The Aisle), Foreign Heads Of State, State Political Figures, National and Local News Persons, Forbes Top 100 Wealthy, Hollywood Stars and Starlets, Rock Stars and Rock Legends, and so many more...Hopefully, It will Include You!  We Are A Local Florist Centrally Located in Downtown Chicago, Near All of Chicago's Downtown Hotels and Event Venues. Within walking distance to Northwestern Memorial Hospital, Prentice Woman’s Hospital, Lurie Children’s Hospital, and Chicago Rehabilitation Institute.  We offer Same Day Delivery of Floral Gifts On Orders Received before 5:00 PM To Chicago.  We carry a large selection of Cut Flowers.  We also carry Orchid Plants and Lucky Bamboo.  We have unique Delivery Upgrades.  We Specialize in Weddings and Events.

General Policies 

Photos
 At this time we are not able to send photos of the flower arrangements.  We do not provide this service.  We recommend that you ask the recipient to send you a photo.

Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single flower arrangements, such as an all rose bouquet, we will make every effort to match the flower type but may substitute another color. Please indicate if for any reason this is not acceptable.

With regards to gift or gourmet baskets, minor substitutions of certain items may be necessary in order to expedite your order. We will always make every effort to match the original theme and value of the original items. Please indicate if for any reason this is not acceptable.

Cancellation Policy
We do our best to process your orders the moment we receive them. Due to this fact, it is sometimes very difficult to cancel an order. Cancelled orders will be subject to a $10 cancellation fee. If the order has already been delivered, it is impossible to cancel and the full charge will apply.

Returned Payment Policy
If your payment is returned for any reason, you will be charged a $100 Returned Payment Fee.  We also reserve the right to post any and all personal information we have collected on our website until you have resolved the return payment issue.

If you have any questions, concerns, complaints, or just want to say thank you, feel free to call us at our store at any time. Our standard store hours are Monday thru Friday 9 AM to 5 PM, with Saturday hours from 10 AM to 4 PM. Our toll free phone number is (866) 405-9555, and our local phone number is (312) 755-9900. Thank you for your attention to our policies.

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We are located in Beautiful Downtown Chicago.

Our shop serves Chicago and the following Suburbs:
Addison, Alsip, Arlington Heights, Bannockburn, Bedford Park, Bellwood, Bensenville, Berkley, Berwyn, Beverly, Bloomingdale, Blue Island, Broadview, Brookfield, Buffalo Grove, Burbank, Carol Stream, Chicago, Chicago Ridge, Cicero, Clarendon Hills, Countryside, Darien, Deerfield, Des Plaines, Downers Grove, Elk Grove, Elmhurst, Elmwood Park, Evanston, Evergreen Park, Forest Park, Forest View, Franklin Park, Glen Ellyn, Glencoe, Glendale Heights, Glenview, Golf, Hanover Park, Harwood Heights, Highland Park, Highwood, Hillside, Hinsdale, Hodgkins, Hoffman Estates, Hometown, Indianhead Park, Inverness, Itasca, Kenilworth, LaGrange, LaGrange Park, Lake Bluff, Lake Forest, Lincolnshire, Lincolnwood, Lisle, Lombard, Lyons, Maywood, McCook, Medinah, Melrose Park, Morton Grove, Mount Prospect, Niles, Norridge, North Riverside, Northbrook, Northfield, Northlake, Oak Park, Oakbrook, Oakbrook Terrace, Oaklawn, Palatine, Park Ridge, Prospect Heights, River Forest, River Grove, Riverside, Rolling Meadows, Roselle, Rosemont, Schaumburg, Schiller Park, Skokie, Stone Park, Streamwood, Summit, Villa Park, Westchester, Western Springs, Westmont, Wheaton, Wheeling, Willmette, Winfield, Winnetka, Woodale, Woodridge.

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Our shop hours are:

Monday - Friday 9:00 a.m. to 6:00 p.m.

Saturday 10:00 a.m. to 4:00 p.m.

Sunday Closed.

We deliver until we are finished with all of our deliveries.

You can place your order online 24/7.

Our Shop Hours may vary on Holidays.

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Marcel Florist Inc specialize in Same Day Flower Delivery After 3pm Central Standard Time on Floral Deliveries going to the City of Chicago.

Marcel Florist Inc is your Last Minute Florist for Funerals, Weddings and Events!

When other florist say it is too late - Marcel Florist Inc will say YES to Same Day Delivery!

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Contact us in Beautiful Downtown Chicago

Telephone (312) 755-9900

Toll Free (866) 405-9555

Email: marcelfloristinc@gmail.com 



Marcel Florist Inc.
541 N Fairbanks Ct.
Chicago, IL 60611

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By placing a flower delivery order with Marcel Florist Inc.  you agree to accept our delivery policy.

Same Day Delivery: If you order before 4:00 pm CST, for delivery in the city of Chicago, we can typically deliver the flowers the same day, Monday through Friday. For orders going outside of Chicago, we may require the order to be delivered on the following day that we are open.

Specific Times: We are unable to guarantee delivery at specific times.  Placing a specific delivery time in the special instructions will not result in your flowers being delivered at the requested time.  We may or may not contact you regarding specific delivery times requested in the special instructions.

Delivery Times: We deliver to businesses first,  followed by residences and hospitals.  Normal delivery times are 10am-5pm daily for orders going to a business, or in cases  of businesses that are open later, we deliver before the close of the business.  We deliver to residences after we complete the businesses, starting in the downtown Chicago area.  We work our way out from the downtown area to the areas not in downtown and the surrounding suburbs.  We deliver until all of the deliveries are completed.

Funeral Homes: These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing on Sunday and it is too late to deliver on Saturday or Sunday, we will contact the funeral home to verify that there is a viewing or service on Monday and reschedule the order.

High Schools: High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 3pm.

Weekend Delivery Policy: We are unable to arrange for delivery on Sunday.  If you order before 3:00 pm CST, for delivery in the city of Chicago, we can typically deliver the flowers the same day on Saturday.

P.O. Boxes: We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If No One is Home: The delivery driver determines the best course of action to take when they are there, atempting delivery. The delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Incorrect Addresses: If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. Athena Flowers is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

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Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

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This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Anonymous Orders

We do not accept anonymous orders.  We reserve the right to disclose the sender to the recipient in all cases.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When you place an order online, you agree that we may disclose your identity to the recipient of your floral gift.  We discourage "anonymous" orders. We may notify you that we can not accept your order, if you place it anonymously.  We may with no notice at all, cancel any order that is placed as anonymous.

If you should post a statement or review about us in any public forum, we may at our discretion post any information that we may have colleted from you.

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

 



Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

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